Help Centre
We're Here to Help
Questions about your project, our process, or Nigerian e-commerce? Find answers below or reach out directly.
General enquiries, project briefs, and invoices.
contact@usewebeffects.tech
Response within 4 hours
💬Fastest way to reach us. Active clients get priority access.
+234 704 784 2113
Usually within 1 hour
📞Book a Call
Schedule a free 30-minute consultation or project discussion.
https://calendar.app.google/a4jVrFLBey7hhKpF6
Pick a time that works for you
FAQ
Frequently Asked Questions
How do I place a new project order?+
Head to our Contact page, describe your business and goals, and we'll respond within 24 hours to schedule your free store audit call.
What happens after my store launches?+
We hand over full access, run a training session so you can manage the store independently, and provide 30 days of post-launch support for bug fixes.
Can I add more products after launch?+
Yes — all stores are built so you can add products yourself. We also offer monthly maintenance packages if you'd prefer us to handle updates.
Do you work with businesses outside Lagos?+
Absolutely. We work with Nigerian businesses nationwide and have clients in Lagos, Abuja, Port Harcourt, Ibadan, and beyond. Everything is done remotely.
What if my Paystack or Flutterwave account isn't verified yet?+
We can begin building while you complete verification. We'll guide you through the process and activate payments as soon as your account is approved.
Can you help optimise a store you didn't build?+
Yes. We offer a store audit and optimisation service for existing stores. Book a free audit and we'll identify exactly what to improve.
How do I contact you for urgent support?+
Active clients have WhatsApp access to our team. For general enquiries, email us at contact@usewebeffects.tech and we respond within 4 business hours.
Is my customers' payment data secure?+
Yes. All payments are processed directly by Paystack or Flutterwave — PCI DSS compliant processors. We never store card data on your store.
still not sure?
Still have questions?
We're a small, responsive team. Send us a message and we'll reply within a few hours — real people, no bots.